FAQs

Account FAQs

Getting Started (New Users)

Great first question! Keywords.am is a platform designed to help Amazon sellers identify and optimize keywords for their product listings, enhancing visibility and driving sales. Watch this video . It’ll help get an idea.

No, the platform is user-friendly and provides guidance for users at all experience levels. You can start with one listing and learn as you go.

You simply need to create an account on Keywords.am, and you can begin analyzing your listings immediately.

Yes, we prioritize your privacy and data security. Your information will be kept confidential and secure.

Support & Assistance

Keywords.am is a platform designed to help Amazon sellers identify and optimize keywords for their product listings, enhancing visibility and driving sales.

Yes, all plans include customer support. However, response times and support channels may differ based on the plan tier.

Billing & Subscription

We offer various pricing plans to suit different needs, including monthly and annual subscriptions. Please visit our pricing page for detailed information on each plan.

We accept a variety of payment methods, including credit/debit cards, other secure online payment options all available through Stripe.

Yes, we provide discounts for users who choose to subscribe annually compared to monthly payments. Check our pricing page for specific details.

Yes, you can upgrade or downgrade your subscription plan at any time based on your needs.

Yes, you can cancel your subscription at any time without penalty.

There are no hidden fees; the subscription covers all features of the platform.

Yes, you can switch and migrate from a lifetime plan to a standard plan if your account is within the limits of the new plan you want to move to. This allows for greater flexibility as your needs change.

Refunds & Guarantees

If you do not see an improvement in your Amazon listings and sales within 30 days of using Keywords.am, you can request a full refund without any questions asked.

Unfortunately, refunds are only available within the 30-day period following your purchase. After that, we cannot issue a refund.

While we hope you find our service valuable, we encourage you to provide feedback so we can improve. You can also reach out to our support team for assistance.

App FAQs

General Questions

Keywords is built using a technology called React. It heavily relies on certain files loading correctly on your computer. Sometimes if we release a new update (we do that a lot!) then you may not have all the latest and greatest updates loaded on your computer.

If you’re using Google Chrome, on your keyword doCTRL + Shift + I (this will open developer tools which forces the browser to not cache files)CTRL + Shift + R (this will force a hard refresh of all script files)

We suggest you refresh your browser’s cache and try again. If that doesn’t help please report the issue in our Facebook Group.

Let’s assume your project has these 3 keywords.
“keywordA1 keywordA2″
keywordB
keywordC

The third keyword (keywordC) as well as a partial of your first keyword (keywordA2) are used in your project.

Copy all will copy everything. Great if you want to make a backup of your keywords or copy all your keywords to use elsewhere. Your copied keywords should look like this:

keywordA1 keywordA2
keywordD
keywordC

Copy unused keywords will copy all the exact match keywords that are not used in your project. Your copied keywords should look like this:

keywordA1 keywordA2
keywordD

Copy unused single words will copy all the single words that are not used in your project. Great if you want to copy the words you didn’t get to use to your backend search terms. Your copied keywords should look like this:

keywordA1
keywordD

AI Usage

Credits represent the usage of AI features within Keywords.am. Each plan has a different allowance of credits, which are used for activities such as analyzing keywords, making editing suggestions and optimizing listings.
Each pricing plan comes with a specific number of credits that can be used monthly. Lifetime plans have limited credit usages due to the ongoing costs associated with maintaining features. These plans are designed for low lifetime costs that don’t require daily, monthly, or server utilization.

Brands

You can manage multiple brands under your account, allowing you to optimize listings for different product lines.
Yes, each brand can be connected to your Amazon Seller Central account for streamlined management and optimization of product listings.

Projects

A ‘project’ in Keywords.am refers to a specific product listing or a variation of a listing. Each project allows you to analyze keywords and implement optimization strategies for that particular listing or its variations.

The number of projects you can manage varies by pricing plan. Please check our pricing page for specific limits associated with each plan.

Yes, you can create multiple projects for different product variations within your allowed limit, allowing you to optimize and track performance for each variation individually.

Yes, the platform provides you the ability to structure your project into “Groups”. This will help you categorize and manage your projects effectively, making it easier to navigate between different listings.

Groups

Groups are organizational structures that allow you to categorize your projects within a brand. This helps keep related projects together and facilitates easier access.
Yes, you can create multiple groups to effectively organize your projects according to your preferences.

Keywords Lists

Each project can have unlimited keyword lists. These lists are used to organize keywords effectively for that specific project.
You can include various keywords in your keyword lists to track performance, optimize your listings, and manage your keyword strategy.
Yes, you can include negative exact and negative phrase keywords in your lists to help keep track of “bad keywords” that you want to avoid using in your listings.